FAQ
What types of pet beds do you offer?
Pawclan specializes in a curated selection of premium Dog beds designed for dogs of all ages. Our offerings include luxurious options such as orthopaedic dog beds featuring memory foam and stylish pet paw-shaped beds, ensuring both comfort and aesthetic appeal.
How do I choose the right bed for my dog?
When selecting a bed for your dog, consider factors such as their size, age, and any specific health needs. For example, orthopaedic beds are ideal for older dogs or those with joint issues, while smaller breeds may benefit from more compact designs. It is advisable to measure your dog and compare it with the dimensions of the bed to ensure a proper fit.
What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags attached. To initiate a return, please contact us at pawclan@pawclan.co.uk
How long does shipping take?
Shipping within the UK typically takes to 7 business days after processing, which can take up to 10 days. We offer free shipping on all UK orders, and you will receive tracking notifications once your order has been dispatched.
What should I do if my order arrives damaged?
If your order arrives damaged, please reject the parcel from the courier if possible. If the parcel has already been delivered, contact our customer service immediately for further assistance. We will guide you through the process of addressing the issue.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address at any time before the order has been dispatched. Please contact us as soon as possible to make the necessary adjustments.
Do you offer exchanges?
We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item once the return is accepted.
What if I have further questions?
If you have any additional questions or require further assistance, please do not hesitate to contact us at pawclan@pawclan.co.uk Our customer service team is here to help you with any inquiries you may have.